Returns
Products can be returned by private customers within 14 calendar days from the delivery date of the products. If the delivery of a product consists of multiple shipments or parts: the day on which the consumer, or a third party designated by him, received the last partial shipment. Deliveries to businesses are excluded from our return policy. Only when Carte Blanche receives the returned product(s) in perfect condition and original packaging, a refund of the full purchase cost can be made via bank transfer within 14 days. To request a return, please fill out the return form and follow the step-by-step procedure as described in our Refund Policy.
Return Conditions
Only when Carte Blanche receives the returned product(s) in perfect condition and original packaging, a refund of the full purchase price can be made.
We kindly ask you to return the products in their original packaging.
All returned products will be refunded provided they have not been used or damaged. Items damaged during the return process due to insufficient packaging may, at Carte Blanche's discretion, only receive a partial refund.
During the reflection period, you may open the packaging. And you can try or test the product, just like in a store. But you may not do more than necessary to assess the product. If the product loses value as a result, we may reduce the price upon return. You may not open a sealed package. Preferably, you leave the packaging as intact as possible. And when you return the product, you must also pack it well again.
There are some legally defined product groups that cannot be returned. Think of products that deteriorate quickly or have a limited shelf life; Sealed products that are not suitable for return for reasons of health protection or hygiene; Products that are irreversibly mixed with other products after delivery by their nature; Sealed audio, video recordings, and computer software whose seal has been broken after delivery; The packaging of consumables, hygiene products, and erotic items may not be opened (batteries, dietary supplements, mouthpieces, etc.) Refund of the returned products will only take place after:
a) fulfillment of all necessary return conditions.
b) completion of the return form