Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

Return and Refund Procedure To receive a refund for the returned product, follow the step-by-step procedure as described below:

Step 1. Inform Carte Blanche

To start a return, you can contact us at Service@carteblanche-store.com. Items sent back to us without first requesting a return will not be accepted. To exercise your right of withdrawal and receive a refund for the paid order, you must inform us of your decision to withdraw from the contract by means of an unequivocal statement. You are free to make any other unequivocal statement outlining your decision to withdraw from the agreement.

Step 2. Ship The Return Order

Please send the package via courier and provide us with the tracking number. Standard adress for returns. (if confirmed by Customer Support after receiving your proof of purchase):

BUSINESS NAME & ADDRESS:
CARTE BLANCHE New Fashion
Rechtstraat 50 A
6221EK, Maastricht
The Netherlands 

Toll-Free Phone Support: +31432041576

Email Support: Service@carteblanche-store.com

Step 3. Get Your Money Back

In the event of the return process (if applicable), the Seller shall return to the Consumer all payments received from him, excluding the costs of delivering the goods, without delay, and in every case no later than 10 business days from the day on which the Seller received a refund package. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

The payments you have made, excluding the costs of delivery of the goods as indicated in the terms and conditions, will be returned to you without delay, however, no later than within 10 business days from the day we receive your return package. The Seller will make the refund using the same methods of payment that were used by the Consumer in the original transaction unless the Consumer agrees to a different solution. In any case, the Consumer will not incur any fees in connection with this refund.

Shipping Costs in Case of Return

Carte Blanche will not bear the cost of returning the goods. Notwithstanding the above, Carte Blanche is not obligated to reimburse the additional costs if the consumer has expressly opted for a different method of delivery.

Refund for Wrong, Defective, Damaged, or Incomplete Products:

In case the goods purchased from us turn out to be defective, you have the right to make a claim.

Regarding the defect, you can demand:

  • Replacing the item with one that is free of defects,
  • Removing the defect,
  • Price reduction,

You can report a complaint within a year of noticing the defect, but the time for submitting a complaint cannot end before the expiry of the item's warranty period.

Your complaint will be considered (responded to) within 30 days from the date we receive your complaint notification.

Please do not send your purchase back to us before you send us an email regarding your complaint notification:

Service@carteblanche-store.com

To ensure the quick processing of your return, please confirm the return facility address with our customer service at Service@carteblanche-store.com. After that, please send the package via courier and provide us with the tracking number.

BUSINESS NAME & ADDRESS:
CARTE BLANCHE New Fashion
Rechtstraat 50 A
6221EK, Maastricht
The Netherlands 

Toll-Free Phone Support: +31432041576

Email Support: Service@carteblanche-store.com